You’re interviewing a potential new hire. They’re highly qualified for the job itself, but you want to make sure they’re also qualified to serve and delight your customers. Which quality is the most important to identify in order to ensure the employee would be equipped to delight your customers?
A) Do they have specific skills your customers would benefit from?
B) Are they a culture fit for your organization?
C) Are they able to offer a new perspective at your organization?
D) Do they have customer service experience?
Correct Answer:
B) Are they a culture fit for your organization?
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