A) Only customer-facing teams
B) Only those that hold public relations roles
C) Only the executive leadership team
D) Everyone at your organization
Correct Answer:
D) Everyone at your organization
Who is responsible for delighting customers?
A) Only customer-facing teams
B) Only those that hold public relations roles
C) Only the executive leadership team
D) Everyone at your organization
Correct Answer:
D) Everyone at your organization
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