Which statement is false?

1.  The balanced scorecard aligns an organization’s operational activities with its mission.
2.  The balanced scorecard focuses on four primary areas: financial, customer, internal process, and learning and growth. (def true)
3.  The balanced scorecard measures, tracks, and reports on a balance of qualitative and financial data and metrics. (def true)
4.  The balanced scorecard ensures the organization’s profitability aligns with director compensation and dividend expectations.

Correct Answer:

•  The balanced scorecard ensures the organization’s profitability aligns with director compensation and dividend expectations.