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Which report(s) do yo use to decide which knowledge base articles to write?

Latest Update on 7th September, 2020 by Certification Course Answers
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Which report(s) do yo use to decide which knowledge base articles to write?

  1. Average ticket response time
  2. Average ticket response time by rep
  3. Ticket volume by category
  4. All of the above

Correct Answer:

  • Ticket volume by category

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