Which of the following is NOT a recommended best practice for the messages tool?

1. Make sure the message pane appears on every page of your website.
2. Customize your welcome message to be relevant to the page it appears on.
3. Start by making the messages pane visible to all website visitors and then restrict it later if you receive more chat requests than you can respond to.
4. Set your availability for the times of day when you’d prefer to chat.

Correct Answer:

• Make sure the message pane appears on every page of your website.