Which of the following is NOT a client service outcome your service team should achieve in the strategy stage?

1. Build trusting relationships with the new client stakeholders.
2. Develop a robust roadmap based on the recommendations and ideas of the client’s CEO.
3. Understand the client’s vision and the world of their users.
4. Educate and set expectations for the entire engagement.

Correct Answer:

• Develop a robust roadmap based on the recommendations and ideas of the client’s CEO.