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Which of the following is NOT a best practice when creating knowledge base articles?

Latest Update on 7th September, 2020 by Certification Course Answers
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Which of the following is NOT a best practice when creating knowledge base articles?

  1. Use questions as titles
  2. Use bullet points
  3. Use a casual tone
  4. Use screenshots and GIFs

Correct Answer:

  • Use a casual tone

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