Which is NOT a way to ensure that the results from usability testing are consistently reliable?

1. Don’t hint at or imply that there is a right or wrong answer
2. Coach your users during testing so that they get to the right end goal.
3. Use a script to ensure that your questions stay the same.
4. Record all tests so that you don’t have to rely on memory.

Correct Answer:

• Coach your users during testing so that they get to the right end goal.