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HubSpot Reporting Certification Exam Answers

Which customer sentiment metric is the strongest predictor of future purchase behavior?

Latest Update on 21st February, 2021 by Certification Course Answers
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Which customer sentiment metric is the strongest predictor of future purchase behavior?

  1. Customer Satisfaction Score (CSAT)
  2. Customer Effort Score (CES)
  3. Net Promoter Score (NPS)
  4. Customer Lifetime Value (CLV)

Correct Answer:

  • Customer Effort Score (CES)

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