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In terms of customer support, what does triage mean?

Latest Update on 7th September, 2020 by Certification Course Answers
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In terms of customer support, what does triage mean?

  1. Gathering support inquiries
  2. Responding to support inquiries
  3. Reporting and analyzing on support inquiries
  4. Categorizing and routing support inquiries

Correct Answer:

  • Categorizing and routing support inquiries

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