- Look at your customer journey map to double-check that your branching points lead contacts down the right path based on their behavior
- Identify the customer metrics that have decreased, like conversion rate and NPS score
- Check the impact these automations have had on your business metrics, such as revenue, sales volume, and new customer orders
- Review key marketing metrics like open rate and CTR to determine what is and isn’t working
Correct Answer :
- Look at your customer journey map to double-check that your branching points lead contacts down the right path based on their behavior
- Check the impact these automations have had on your business metrics, such as revenue, sales volume, and new customer orders
- Review key marketing metrics like open rate and CTR to determine what is and isn’t working