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HubSpot Service Hub Software Certification Exam Answers

In order to assess customer service agent performance, which of the following reports should you look at?

Latest Update on 7th September, 2020 by Certification Course Answers
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In order to assess customer service agent performance, which of the following reports should you look at?

  1. Ticket close total by rep
  2. Ticket totals over time
  3. Ticket totals by source
  4. Knowledge base article views

Correct Answer:

  • Ticket close total by rep

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