How can social media monitoring inform your sales and product teams?

1. Your competitors’ marketing material can be copied and used for your own product or service.
2. Your product team can explain to customers exactly why they built that feature a certain way.
3. Your sales team can listen to their closed/won deals and find great upsell opportunities via social listening.
4. Customer feedback, whether positive or negative, can help sales people and product teams better solve for the customer’s needs.

Correct Answer:

• Customer feedback, whether positive or negative, can help sales people and product teams better solve for the customer’s needs.