HubSpot Service Hub Software Certification Exam Answers
fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
Latest Update on 7th September, 2020 by Certification Course Answers
fill in the blank: You should use NPS instead of customer satisfaction survey when you want to understand __________.
- Ease of completing a task
- Overall satisfaction vs. satisfaction at a particular moment
- Satisfaction at a particular moment vs. overall satisfaction
- Impact of a bug or outage
Correct Answer:
- Overall satisfaction vs. satisfaction at a particular moment