fill in the blank: The silo mentality is ___________.

1. when the management of a customer or account moves from one team or department to another.
2. a process where an organization listens to complaints or grievances to improve its products or customer service.
3. a process where a company listens to employees’ complaints or grievances, instead of their customers and uses that feedback to improve its products or customer service.
4. a mindset present when certain departments or sectors do not wish to share information with others in the same company.

Correct Answer:

• a mindset present when certain departments or sectors do not wish to share information with others in the same company.