fill in the blank: A service level agreement (SLA) is an agreement between __________.

1. your marketing and sales on the definitions of MQL and SQL
2. a service provider and its customer that guarantees a certain output.
3. your customer and business on how quality your product is.
4. your marketing and sales team where you agree on what metrics matter most to your business.

Correct Answer:

• a service provider and its customer that guarantees a certain output.